{"id":1143,"date":"2026-06-05T23:49:10","date_gmt":"2026-06-05T23:49:10","guid":{"rendered":"https:\/\/cafeananay.ajvplus-promohabitat.com\/?page_id=1143"},"modified":"2026-06-11T06:46:20","modified_gmt":"2026-06-11T06:46:20","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/cafeananay.ajvplus-promohabitat.com\/?page_id=1143","title":{"rendered":"libro de reclamaciones"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n\/* CONTENEDOR DE MENSAJES LEGALES *\/\n\n.notice{\n    width:100%;\n    padding:12px 18px;\n    margin:15px 0;\n    background:#fafafa;\n    border:1px solid #e5e5e5;\n    border-left:4px solid #7b4b22;\n    border-radius:8px;\n    color:#555;\n    font-size:14px;\n    line-height:1.5;\n}\n\n\/* SUBT\u00cdTULO *\/\n\n.subtitle{\n    text-align:center;\n    color:#666;\n    font-size:14px;\n    margin-bottom:25px;\n}\n\n\/* DEFINICI\u00d3N DE RECLAMO Y QUEJA *\/\n\n.info-reclamo{\n    background:#f9f9f9;\n    border:1px solid 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value=\"\">Seleccione<\/option>\n                        <option>DNI<\/option>\n                        <option>CE<\/option>\n                        <option>Pasaporte<\/option>\n                        <option>RUC<\/option>\n                    <\/select>\n                <\/div>\n\n                <div class=\"form-group\">\n                    <label>N\u00famero de Documento<\/label>\n                    <input type=\"text\" required>\n                <\/div>\n\n                <div class=\"form-group\">\n                    <label>Correo Electr\u00f3nico<\/label>\n                    <input type=\"email\" required>\n                <\/div>\n\n                <div class=\"form-group\">\n                    <label>Tel\u00e9fono<\/label>\n                    <input type=\"tel\" required>\n                <\/div>\n\n                <div class=\"form-group\">\n                    <label>Departamento<\/label>\n                    <input type=\"text\">\n                <\/div>\n\n         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type=\"number\" step=\"0.01\">\n                <\/div>\n\n                <div class=\"form-group full\">\n                    <label>Identificaci\u00f3n del Producto o Servicio<\/label>\n                    <input type=\"text\" required>\n                <\/div>\n\n                <div class=\"form-group full\">\n                    <label>Tipo de Solicitud<\/label>\n\n                    <div class=\"radio-group\">\n                        <div class=\"radio-item\">\n                            <input type=\"radio\" name=\"tipo\" required>\n                            <span>Reclamo<\/span>\n                        <\/div>\n\n                        <div class=\"radio-item\">\n                            <input type=\"radio\" name=\"tipo\">\n                            <span>Queja<\/span>\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n        <div class=\"section\">\n            <h2 class=\"section-title\">Detalle de la Reclamaci\u00f3n<\/h2>\n\n            <div class=\"form-grid\">\n\n                <div class=\"form-group full\">\n                    <label>Descripci\u00f3n de los Hechos<\/label>\n                    <textarea required><\/textarea>\n                <\/div>\n\n                <div class=\"form-group full\">\n                    <label>Pedido o Pretensi\u00f3n del Consumidor<\/label>\n                    <textarea required><\/textarea>\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n        <div class=\"section\">\n            <h2 class=\"section-title\">Informaci\u00f3n Importante<\/h2>\n\n            <div class=\"notice\">\n                La formulaci\u00f3n del reclamo o queja no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni constituye una denuncia ante la autoridad competente. El proveedor deber\u00e1 brindar respuesta dentro del plazo establecido por la normativa vigente.\n            <\/div>\n\n            <div class=\"checkbox-area\">\n                <input type=\"checkbox\" required>\n                <span>\n                    Declaro que la informaci\u00f3n proporcionada es verdadera y autorizo el tratamiento de mis datos personales para la gesti\u00f3n y atenci\u00f3n del presente reclamo o queja.\n                <\/span>\n            <\/div>\n\n        <\/div>\n\n        <div class=\"btn-area\">\n            <button type=\"submit\">\n                Enviar Reclamaci\u00f3n\n            <\/button>\n        <\/div>\n\n    <\/form>\n\n<\/div>\n\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones LIBRO DE RECLAMACIONES Conforme a la normativa vigente de protecci\u00f3n y defensa del consumidor. Datos del Consumidor Nombres y Apellidos Tipo de Documento SeleccioneDNICEPasaporteRUC N\u00famero de Documento Correo Electr\u00f3nico Tel\u00e9fono Departamento Provincia Distrito Direcci\u00f3n Completa Detalle de la Operaci\u00f3n Fecha del Incidente Monto Reclamado (S\/) Identificaci\u00f3n del Producto o Servicio Tipo de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1143","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>libro de reclamaciones - Cafeteria Ananay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cafeananay.ajvplus-promohabitat.com\/?page_id=1143\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"libro de reclamaciones - Cafeteria Ananay\" \/>\n<meta property=\"og:description\" content=\"Libro de Reclamaciones LIBRO DE RECLAMACIONES Conforme a la normativa vigente de protecci\u00f3n y defensa del consumidor. 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